A Wild Safari Awaits

A Wild Safari Awaits

Re-opening Monday 18 October 2021.

Taronga Western Plains Zoo Dubbo and Taronga Zoo Sydney are delighted to re-open to the public on Monday 18 October 2021 after being temporarily closed in line with New South Wales Health Orders.

Taronga Western Plains Zoo Dubbo is an immersive experience with open range exhibits in the heart of Central West NSW. We're ready to welcome you back to give guests the chance to reconnect with our animals and nature and to enjoy time safely with family and friends.

We’re committed to keeping you safe, but this does mean some changes to the usual experience which can be read in detail around our safety precautions, ticketing and guest experience.

Important update

Last updated Thursday 30 September 2021

Taronga Western Plains Zoo Dubbo and Taronga Zoo Sydney will be open to guests aged 16 years and over who are fully vaccinated against COVID-19, and all young people aged under 16. All guests must provide proof of COVID-19 vaccination or medical exemption documentation upon entry.

If you have been asked to self-isolate, please do not visit either of Taronga’s Zoos.

If you have cold or flu symptoms, we ask that you please stay home and do not visit either of Taronga's two Zoos. Pre-booked tickets can be changed to an alternate date at no charge. This advice also applies to staff, students and volunteers.

The health and safety of Zoo guests, staff, animals and of course the broader community remains Taronga’s top priority and preparations are underway to ensure the Zoo is ready to reopen safely. Our sites are proudly COVID-Safe and will comply with all NSW Government Health orders.

Ahead of the official reopening, both Zoos will be taking a staggered approach by welcoming back volunteers and Zoo Friends members for a few select days to allow time for the animals to readjust to having guests back on site. More information will be shared with our members soon. 

Whilst both Zoos have been temporarily closed to the public, the Zoo’s dedicated staff have continued to take care of the animals, ensuring their welfare and safety remains at the highest possible standard while also continuing our vital conservation work.

Pre-booked tickets can be changed to an alternate date at no charge. If you need to change your visit date, please contact either Taronga Western Plains Zoo Dubbo or Taronga Zoo Sydney:

Dubbo: email twpz@zoo.nsw.gov.au or call 02 6881 1400

Sydney: email tz@zoo.nsw.gov.au or call 02 9969 2777

 

COVID-19 safety measures

In accordance with the latest NSW Health advice, there are some important changes across both Zoos to keep the community safe when planning a visit.

These include:

  • COVID-19 vaccinated guests: Taronga Western Plains Zoo Dubbo and Taronga Zoo Sydney will be open to guests aged 16 years and over who are fully vaccinated against COVID-19, and all young people aged under 16. All guests must provide proof of COVID-19 vaccination or medical exemption documentation upon entry
  • Limited daily numbers: Daily visitor numbers will be limited to remove any risk of overcrowding, with a fixed number of tickets available per day
  • Pre-booked visits only: All guests, including Zoo Friends and complimentary ticket holders, will be required to pre-purchase tickets online for a specific date
  • Service NSW check-in: All guests will be required to check in using the Service NSW app upon arrival
  • Mask-wearing: Masks are required to be worn in all indoors locations including at cafes, indoor exhibits and viewing shelters. Guests are required to carry a mask at all times whilst in the zoo
  • Social distancing: Staff and guests (unless from the same household) and guests are required to maintain 1.5m physical distancing at all times where possible

What changes are there to the Zoo experience?

In order to keep our guests and community safe and to remain in accordance with the latest health advice, there will be some modifications to the regular guest experience.

  • Keeper talks will not resume initially to remove the risk of guests congregating in groups.  In the interim talks will be virtually accessible via your personal devices
  • Cash will not be accepted on site with only contactless payments permitted
  • Cafe and dining facilities will operate within current NSW legislation for such premises and be subject to 1 person per 4m2    
  • Retail stores will open, however subject to 1 person per 4m2. Hand sanitiser will be dispensed upon entry
  • Animal encounters and tours, including the truck tours, will not recommence at this stage
  • Equipment hire, including wheelchairs, bicycles and electric carts at Taronga Western Plains Zoo Dubbo will continue to be available but at reduced volumes ensuring appropriate sanitising can occur between hires
  • Outdoor playgrounds will be open with signage in place to encourage responsible use and appropriate hygiene pre and post use

These adjustments will be continually modified in line with current restrictions.

Do I have to be fully vaccinated to visit Taronga Western Plains Zoo Dubbo?

In line with NSW Health Advice, only fully vaccinated people aged 16 years and over will be permitted to visit Taronga’s Zoos (in Sydney and in Dubbo). Guests will be required to show proof of COVID-19 vaccination upon entry to the Zoo and check in using the Service NSW app.

All young people aged under 16 will be able to visit.

Will guests with COVID-19 medical exemptions be allowed to visit?

Yes. In line with the NSW Health advice, guests with a COVID-19 digital vaccine exemption certificate will be able to visit. Guests will need to show their COVID-19 digital vaccine exemption certificate on arrival.

Are guests at risk of catching COVID-19 from Zoo animals?

On current evidence, there is no risk of guests catching COVID-19 from zoo animals. Biosecurity measures are in place and Taronga adheres to National Biosecurity Guidelines and makes every attempt to prevent disease incursions and to protect the health of its animals, staff, volunteers, students and guests.   

Are animals at risk of catching COVID-19 from guests?

It is plausible that the animals in our care could become infected with COVID-19, however it is unlikely. Biosecurity measures are in place and Taronga adheres to National Biosecurity Guidelines and makes every attempt to prevent disease incursions and to protect the health of its animals, staff, volunteers, students and guests. Current standard recommendations to prevent human to human transmission of COVID-19 also minimise risk to zoo animals.

Ticketing and entry

All guests, including Zoo Friends and complimentary ticket holders, will be required to pre-purchase tickets or register their visit online for a specific date.

Tickets will not be available for purchase at the gate.

Do I need to register tickets online for children under 4 years of age?

Yes, free tickets will still be available for children under the age of 4 years old. However, to ensure we can manage capacity, all individuals visiting Taronga Western Plains Zoo Dubbo, including infants under 4, must be booked via the online ticketing platform.

How do I have to prove my vaccination status to visit the Zoo?

COVID-19 digital certificates are available for fully vaccinated people via the Express Plus Medicare mobile app or your Medicare online account through myGov.

You can add your COVID-19 digital certificate to your smartphone Apple Wallet or Google Pay.

Vaccinations will also be integrated into the Service NSW app in the coming weeks. For more information, or to access a physical copy of your vaccination certificate, please visit the Services Australia website. 

I previously purchased a ticket to Taronga Zoo, is it still valid?

All tickets purchased to Taronga Western Plains Zoo Dubbo and Taronga Zoo Sydney have had the validity extended until Friday 31 December 2021. To help manage the Zoo’s capacity, guests will need to register their intent to use their ticket online before visiting.  

If you have been affected by COVID restrictions, and therefore need to change the date of your ticket, you can do so by calling us on 02 6881 1400 or by emailing twpz@zoo.nsw.gov.au and we’ll help you make those changes at no charge!

Unfortunately, if you have purchased a ticket during a promotional period using a discount code, discounted tickets are NOT transferable to a date outside the promotional date range in the Terms and Conditions of that promotion. Please ensure to check the specific full terms and conditions when buying tickets during a promotional period.

Can I still use my Dine & Discover NSW voucher?

Yes. The NSW Government has extended the Dine &Discover NSW program until Thursday 30 June 2022. Your Dine & Discover NSW voucher can be redeemed when booking online and at food and beverage outlets on Zoo grounds.

I have a gold or community pass - do I need to register?

Yes. All visitors to either Taronga Zoo Sydney or Taronga Western Plains Zoo Dubbo, including any gold pass or community pass holders, MUST register online for COVID-19 tracing purposes. When booking your gold/community pass via your organisation, please ensure you obtain the registration link specifically set up for the registration of gold/community pass members.

NOTE: gold passes are available exclusively to Taronga's corporate partners, and Community Passes are available exclusively to community groups via our foundation team.

Will the Zoo be honouring the '$1 on your birthday' promotion for birthdays that occurred during the Zoo's closure?

This promotion has now ended. However, guests who registered for the ‘$1 on your birthday’ promotion during the Zoo's closure were able to redeem this offer until Thursday 17 September 2020

Is my ticket still valid for two days at Taronga Western Plains Zoo Dubbo?

Yes, Taronga Western Plains Zoo Dubbo tickets are valid for two consecutive days. Please check the box on the ticketing purchase form to confirm you will be attending both days, being mindful of the wider community as we monitor daily visitors.

Memberships

Taronga Western Plains Zoo Dubbo and Taronga Zoo Sydney will reopen to the general public from Monday 18 October 2021. In line with NSW Health advice, the Zoos will be open to guests aged 16 years and over who are fully vaccinated against COVID-19, and all young people aged under 16. 

Ahead of the opening to the general public on Monday 18 October 2021, Taronga will be taking a staggered approach by welcoming back our Zoo Friends members for a few select days to allow time for the animals to readjust to having guests back on site.

More information will be shared with our members on this soon. 

Prior to visiting, all Zoo Friends will need to register their visit date and book online prior to attending.

Zoo Friends Visit Registration Forms
 

VISIT DUBBO
 


VISIT SYDNEY

 

For all other enquiries about Zoo Friends annual pass memberships, please contact the Zoo Friends office by email zoofriends@zoo.nsw.gov.au or by calling (02) 9969 2777 (option 3).

I’m a Zoo Friend and have been unable to visit. Will my membership be extended?

Zoo Friends are an extremely important part of our community and all memberships have been automatically extended for the duration of the closure period for both Zoos.

In Dubbo, memberships have been automatically extended for three months and in Sydney, memberships have been automatically extended for four months.

Accommodation

Taronga Western Plains Zoo Dubbo offers three types of accommodation for a truly unique overnight experience.

  • Zoofari Lodge: will reopen to guests in line with NSW Health advice from Monday 18 October 2021
  • Savannah Cabins: will reopen to guests in line with NSW Health advice from Monday 1 November 2021
  • Billabong Camp: will reopen to guests in line with NSW Health advice from Monday 1 November 2021

At Taronga Zoo Sydney, the Wildlife Retreat at Taronga will reopen from Friday 22 October 2021 and Roar and Snore will reopen from Wednesday 27 October 2021.

Bookings are now open for all accommodation products across both Dubbo and Sydney. Read more and book now.

Accessibility

Taronga Western Plains Zoo Dubbo aims to be as accessible as possible to guests' needs, however, some changes will impact the usual guest experience to ensure we stay in line with recommended safety procedures.

Read more about how you can plan your travel to and from the Zoo.

 

Can I still hire a wheelchair?

Equipment hire, including wheelchairs, bicycles and electric carts will continue to be available but at reduced volumes ensuring appropriate sanitising can occur between hires